:root {
  --green: #1f4a3d;
  --green-deep: #14342b;
  --green-soft: #e3ece7;
  --ink: #1a2420;
  --muted: #5d6a64;
  --line: #d6dcd8;
  --bg: #f2f4f3;
  --card: #ffffff;
  --amber: #b7791f;
  --blue: #2b6cb0;
  --ok: #2f855a;
  --grey: #718096;
  --danger: #b23a3a;
  --radius: 10px;
  --font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; font-family: var(--font); color: var(--ink); background: var(--bg); line-height: 1.5; font-size: 16px; }
a { color: var(--green); }
h1, h2, h3 { margin: 0 0 .4em; line-height: 1.2; letter-spacing: -.01em; }
h1 { font-size: 1.6rem; } h2 { font-size: 1.2rem; } h3 { font-size: 1rem; }
p { margin: 0 0 1em; }
.muted { color: var(--muted); }
.small { font-size: .875rem; }

/* layout */
.wrap { max-width: 1100px; margin: 0 auto; padding: 20px; }
.narrow { max-width: 560px; margin: 0 auto; padding: 20px 18px 48px; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px; }
.card + .card { margin-top: 16px; }
.row { display: flex; gap: 12px; flex-wrap: wrap; align-items: center; }
.between { justify-content: space-between; }
.grid { display: grid; gap: 16px; }
@media (min-width: 800px) { .grid-2 { grid-template-columns: 2fr 1fr; } }

/* topbar */
.topbar { background: var(--green); color: #fff; }
.topbar .wrap { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 12px 20px; flex-wrap: wrap; }
.brand { font-weight: 700; font-size: 1.1rem; color: #fff; text-decoration: none; }
.brand span { font-weight: 400; opacity: .75; }
.nav a { color: #fff; text-decoration: none; margin-left: 18px; opacity: .85; }
.nav a:hover, .nav a.active { opacity: 1; text-decoration: underline; text-underline-offset: 4px; }

/* forms */
label { display: block; font-weight: 600; margin: 14px 0 6px; font-size: .95rem; }
label .opt { font-weight: 400; color: var(--muted); }
input[type=text], input[type=tel], input[type=password], select, textarea {
  width: 100%; font: inherit; padding: 11px 12px; border: 1px solid var(--line); border-radius: 8px; background: #fff; color: var(--ink);
}
textarea { min-height: 120px; resize: vertical; }
input:focus, select:focus, textarea:focus, button:focus-visible { outline: 3px solid rgba(31,74,61,.35); outline-offset: 1px; border-color: var(--green); }
.btn { display: inline-block; font: inherit; font-weight: 600; padding: 11px 18px; border-radius: 8px; border: 1px solid var(--green); background: var(--green); color: #fff; cursor: pointer; text-decoration: none; }
.btn:hover { background: var(--green-deep); }
.btn.secondary { background: #fff; color: var(--green); }
.btn.secondary:hover { background: var(--green-soft); }
.btn.sm { padding: 7px 12px; font-size: .875rem; }
.btn.block { width: 100%; text-align: center; padding: 14px; font-size: 1.05rem; }
.flash { background: #fdf3e2; border: 1px solid #ecd5a5; color: #6b4a08; padding: 10px 14px; border-radius: 8px; margin-bottom: 14px; }

/* segmented type picker */
.seg { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin-top: 6px; }
.seg input { position: absolute; opacity: 0; pointer-events: none; }
.seg label { margin: 0; padding: 12px 8px; text-align: center; border: 1px solid var(--line); border-radius: 8px; background: #fff; cursor: pointer; font-weight: 600; font-size: .9rem; }
.seg input:checked + label { background: var(--green); color: #fff; border-color: var(--green); }
.seg input:focus-visible + label { outline: 3px solid rgba(31,74,61,.35); }

/* rating */
.stars { display: flex; gap: 8px; margin-top: 6px; }
.stars input { position: absolute; opacity: 0; pointer-events: none; }
.stars label { margin: 0; flex: 1; text-align: center; padding: 12px 0; border: 1px solid var(--line); border-radius: 8px; background: #fff; cursor: pointer; font-size: 1.1rem; }
.stars input:checked + label { background: var(--amber); color: #fff; border-color: var(--amber); }

/* status pills */
.pill { display: inline-block; padding: 2px 10px; border-radius: 999px; font-size: .8rem; font-weight: 600; white-space: nowrap; }
.pill.open { background: #fbeed6; color: #7a4d08; }
.pill.in_progress { background: #dce9f7; color: #1f4f85; }
.pill.resolved { background: #d9efe2; color: #1d5e3c; }
.pill.closed { background: #e6e9ec; color: #4a5560; }
.pill.type { background: var(--green-soft); color: var(--green-deep); font-weight: 500; }

/* stats */
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 12px; margin-bottom: 18px; }
.stat { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; }
.stat b { display: block; font-size: 1.7rem; line-height: 1.1; }
.stat .muted { font-size: .85rem; }

/* table */
table { width: 100%; border-collapse: collapse; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); overflow: hidden; }
th, td { text-align: left; padding: 10px 12px; border-bottom: 1px solid var(--line); vertical-align: top; font-size: .93rem; }
th { background: #f7f8f7; font-weight: 600; color: var(--muted); font-size: .8rem; }
tr:last-child td { border-bottom: 0; }
tr.clickable { cursor: pointer; } tr.clickable:hover td { background: #f7faf8; }
td:first-child { white-space: nowrap; }
td .desc { color: var(--muted); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
@media (max-width: 700px) { .hide-m { display: none; } }

.filters { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 14px; }
.filters select, .filters input { width: auto; padding: 8px 10px; }

/* notes timeline */
.note { padding: 12px 0; border-bottom: 1px solid var(--line); }
.note:last-child { border-bottom: 0; }
.note .meta { font-size: .8rem; color: var(--muted); }
.note .tag { font-size: .75rem; color: var(--ok); margin-left: 6px; }
.check { display: flex; align-items: center; gap: 8px; margin: 10px 0; font-weight: 400; }
.check input { width: 18px; height: 18px; }

/* public pages */
.public-head { background: var(--green); color: #fff; padding: 22px 18px 46px; }
.public-head .narrow { padding: 0 0; }
.public-head h1 { font-size: 1.35rem; margin: 0; }
.public-head p { margin: 4px 0 0; opacity: .8; }
.public-body { margin-top: -28px; }
.ref { font-size: 2rem; font-weight: 700; letter-spacing: .02em; color: var(--green); }
dl { display: grid; grid-template-columns: max-content 1fr; gap: 6px 16px; margin: 0; }
dt { color: var(--muted); } dd { margin: 0; }

/* poster */
.poster { max-width: 420px; margin: 40px auto; text-align: center; background: #fff; border: 1px solid var(--line); padding: 36px 28px; border-radius: 16px; }
.poster h1 { font-size: 1.5rem; color: var(--green); }
.poster img { width: 100%; max-width: 300px; margin: 18px 0; }
@media print { body { background: #fff; } .no-print { display: none; } .poster { border: 0; margin: 0 auto; } }